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FAQs

 

 
 
Q: How long will it take to receive my order?
USA Shipping: We are proud to announce that all the printing is done by us IN-HOUSE. All orders placed will ship the next business day with priority mail resulting in a 1-3 business day delivery (delivery can be affected by holidays or inclement weather).  
  
 
Q. My order was shipped to the wrong address. Can you correct it?
A. We can only change shipping addresses before the item has been processed and shipped out. We can not correct anything after your order has already been shipped. 

 
Q. What is your return policy?
A. At this time we do not accept returns unless the item is defected, misprinted, damaged, or lost in transit. Any claims must be made 30 days from your order.

 
Q. I placed my order and haven't received it.
A. Packages occasionally are marked 'delivered' earlier than they are from the courier. We recommend waiting a maximum of two weeks from the expected delivery date showing on your tracking information or checking with your local post office as they are sometimes held there.
 
 
Q. Do you offer wholesale ordering for re-sellers?
A. Yes! Please contact us at jenna@hiyapal.co for all inquiries